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Help & Support

Find clear steps to resolve common issues quickly.

1) Account & login issues

Symptoms: You can’t sign in, session expires too quickly, or profile steps keep repeating.

  • Confirm your email and password are correct (watch for extra spaces).
  • If using Google sign-in, use the same Google account you registered with.
  • Clear browser cache/cookies for this site and sign in again.
  • Complete all required profile fields and save before leaving the page.

If unresolved: share your account email and the exact error message text.

2) Job posting and applications

Symptoms: Job post fails, applications do not submit, or status appears incorrect.

  • Ensure required fields are filled: title, category, type, budget, and description.
  • Refresh the page before submitting if the form was open for a long time.
  • For workers, confirm your connects balance is above the required minimum.
  • After an employer closes a job, application statuses update automatically.

If unresolved: include job title + approximate submission time.

3) Connects balance and usage

Symptoms: Connects not deducted correctly or balance seems outdated.

  • Reload your dashboard after applying to sync the latest balance.
  • Check application details to verify how many connects were used.
  • If two actions happened quickly, wait a few seconds and refresh again.
  • Review recent payment history if you recently purchased connects.

If unresolved: share your email and the expected vs actual balance.

4) Payment troubleshooting (checkout)

Symptoms: Checkout fails, redirect errors, or payment is completed but balance not updated yet.

  • Verify your payment details and retry from the same account session.
  • Do not close the payment page until redirect/confirmation finishes.
  • After successful payment, allow a short sync window and refresh your dashboard.
  • If you were charged but not updated, keep your transaction reference and contact support.

Important: include transaction reference, payment time, and amount when reporting.

5) Messages and contract room

Symptoms: Messages not appearing, contract room inaccessible, or updates are slow.

  • Only job participants (employer and freelancer) can access the contract room.
  • Messages appear instantly when sent — no need to refresh the page.
  • The green dot shows who is currently online in the contract room.
  • If you don't see messages, ensure you are using a stable internet connection.
  • Avoid opening multiple tabs for the same job — use just one tab.

6) Employer subscription plans

About the three subscription tiers:

  • Pay-As-You-Go ($2.99/job): No subscription. Pay per job posting. Best for occasional hiring.
  • Basic ($8/month): Post up to 10 jobs per month. Includes all messaging and escrow features.
  • Pro ($18/month): Unlimited job postings + AI job description enhancement. Best for active hiring teams.
  • All plans include job management, messaging, and payment protection.
  • You can switch plans anytime — changes take effect on your next billing cycle.

7) Job description enhancement (Pro subscribers)

How to improve your job descriptions automatically:

  • When posting a job, check the box: "Enhance description with AI" (available for Pro tier only).
  • Write your basic job description — the system will improve the clarity and professionalism.
  • Review the improved version before posting.
  • This saves time and helps attract better freelancers.

8) Understanding job types: Fixed, Hourly, and Daily

TechBid offers three ways to hire. Choose based on your needs:

Fixed-Price Jobs

  • You set a budget for the entire project (e.g., $500 for a logo design).
  • Freelancers apply knowing the exact amount they will earn.
  • Payment is held in escrow until you approve and release the final work.
  • Best for: Well-defined projects with clear deliverables.

Hourly Jobs

  • You set an hourly rate (e.g., $50/hour) and a maximum number of hours (e.g., 100 hours total).
  • You only pay for the actual hours the freelancer logs and you approve.
  • Great for ongoing work, open-ended projects, or support roles where scope isn't fixed.
  • Example: You post "Web Development - $50/hr, max 100 hours". A freelancer can work for 40 hours, and you pay $2,000.
  • Best for: Flexible projects, ongoing support, or work without fixed deadlines.

Daily Jobs

  • You set a daily rate (e.g., $200/day) and a maximum number of days (e.g., 30 days).
  • You only pay for the days worked and approved.
  • Perfect for contract roles, part-time positions, or time-based engagements.
  • Example: You post "Virtual Assistant - $200/day, max 30 days". The freelancer works 10 days, and you pay $2,000.
  • Best for: Contract work, temporary positions, or project-based engagements with a daily rate.

9) How to submit and verify work

For freelancers: How to submit your work for approval

  • In the contract room, click the "Submit Work" button.
  • Add links to your deliverables (files, code, designs, etc.).
  • Optionally add a message explaining what you've completed.
  • For hourly/daily jobs: The hours or days you've worked are automatically logged. You submit the work when complete, and the employer reviews and approves the time.
  • Once submitted, the employer has a review window to check your work and approve payment.

For employers: How to approve or request revisions

  • When a freelancer submits work, you'll see it in the contract room with all deliverables.
  • Review the work carefully during the review window.
  • If satisfied: Click "Approve & Release Payment" to pay the freelancer and complete the job.
  • If not satisfied: Click "Request Revision" to ask for changes. The freelancer can revise and resubmit.
  • For hourly/daily jobs: You also verify the hours or days logged before approving payment.
  • Payments are released immediately from escrow once you approve.

10) Escrow protection and staying safe

About payment protection and fraud prevention:

  • Workers: Never start work until the employer has funded the full payment in escrow.
  • Escrow means the payment is held by TechBid and released to the freelancer only after the work is approved.
  • If a job looks suspicious or too good to be true, use the Report Job button.
  • Report jobs that seem misleading, from suspicious employers, or asking for payment outside TechBid.
  • Our team investigates reports and removes fraudulent jobs.

11) How to report a suspicious job

If you find a fake or suspicious job:

  • Open the job details and click the Report Job button.
  • Select the reason (e.g., misleading description, suspicious employer, no escrow, etc.).
  • Add any additional details if needed (optional).
  • Submit the report — our team reviews it within 24-48 hours.
  • Confirmed fraud results in the job being removed from the platform.

12) Who is online?

Understanding the online indicator:

  • Green dot (●): The other person is currently in the contract room and available to chat.
  • Gray dot (●): The other person is offline or not currently in the contract room.
  • The status updates automatically as people log in or out.

Contact support with the right details

For faster resolution, include: your account email, page URL, exact error text, and timestamp (with timezone). Send via Contact or Feedback.